Building a sustainable business

The Truth About Building a Business: Why Success Takes Time and How to Stay Committed

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Creating a successful, sustainable business is a long-term endeavor that can span years. While the timeline may feel discouraging, there are effective strategies to maintain motivation and momentum throughout the journey.

Building a sustainable business involves extensive work on product-market fit, revenue models, and scaling operations—processes that can take years to refine. The stories of rapid startup success often overshadow the reality that most successful ventures require patience and steady growth.

For lasting success, it’s essential for leadership, employees, and investors to align on long-term goals, celebrate incremental progress, and stay connected to the core mission of the business.

The Reality of Startup Growth Timelines

In the business world, it often seems that startups achieve billion-dollar valuations overnight. These stories, while inspiring, can distort the understanding of what it takes to build a great business.

Legendary cases like Instagram’s quick rise to a $1 billion acquisition, Uber reaching a $70 billion valuation in under a decade, or Airbnb’s evolution from air mattresses to a global leader, are exceptions rather than the rule. As a founder turned investor, I’ve experienced firsthand that building successful startups often takes much longer—sometimes over a decade.

Key Areas That Require Time

  1. Product-Market Fit: Identifying a product that effectively addresses a specific market need can take years of testing and iteration. For instance, Slack began as a gaming company before pivoting to its current role as a workplace communication tool.
  2. Revenue Generation: Establishing a sustainable revenue model typically involves numerous attempts and refinements. Pinterest, for example, spent years honing its monetization strategy before reaching profitability.
  3. Scaling Operations: Transitioning from a small team to a larger organization while preserving company culture and efficiency is a slow, complex process. Dropbox dedicated over a decade to perfecting its product and scaling operations before its successful IPO.
  4. Market Education: Innovative products often require time to educate consumers and shift behaviors. Tesla invested years in demonstrating the viability of electric vehicles before achieving mainstream acceptance.

At Density, the company I co-founded, we spent eight years focused on these critical areas. Initially, we tested our concept by manually counting foot traffic in coffee shops. After pivoting based on feedback, we built a more accurate product and shifted our focus to commercial real estate, adjusting our revenue model accordingly. This journey is far more representative of typical startup experiences than the rapid success stories often highlighted.

Maintaining Long-Term Momentum

Extended timelines without significant milestones can be disheartening. Here are strategies to maintain motivation:

  • Set Intermediate Goals: Break long-term visions into shorter, achievable objectives. This helps teams see progress, even if it’s incremental.
  • Celebrate Small Wins: Acknowledge and celebrate minor achievements. This fosters a positive environment and keeps morale high.
  • Encourage Work-Life Balance: A sustainable work culture is essential. If everyone is working overtime constantly, burnout will increase and lead to higher turnover. Encourage team members to take time off.
  • Stay Connected to the Mission: Regularly revisit the company’s core mission and values. This reinforces the purpose behind their work, motivating employees even during slower periods.

Aligning Investors and Founders on Long-Term Goals

Building a successful startup requires patience not only from founders but also from investors. It’s vital to have open conversations about the journey ahead, including timelines and milestones.

Seek investors who understand your industry and share your long-term vision. These partners should be in it for the long haul, with a fund model that supports extended timelines. Look for investors with a strong track record and operational experience; they will have greater empathy for the challenges of startup growth.

Once aligned, maintain open lines of communication. Keep investors informed about not just current metrics but also leading indicators like customer acquisition costs and user engagement.

Don’t hesitate to seek guidance from your investors. Their experience and connections can provide crucial support during challenging times. As a former founder, I prioritize mentoring the startups I invest in, helping them with operations, branding, product development, and culture.

Embracing the Long Game

Building a truly great, sustainable business is a marathon, not a sprint. It requires ambition, hard work, patience, resilience, and adaptability.

For founders, this means setting realistic expectations and being ready for the long haul while celebrating small victories. For investors, it involves looking beyond quick returns and being supportive throughout the ups and downs of the startup journey.

The industry as a whole should shift its focus to celebrate not just rapid success but also the steady, persistent builders who create lasting value. By embracing patience, we can foster a more sustainable startup ecosystem—one where impactful companies create real value for society. The most significant companies weren’t built overnight; they were created day by day, with dedication, perseverance, and a steadfast commitment to their vision.