Amazon’s cloud division suffered outages last year that were reportedly triggered by its own AI systems.
One disruption in December lasted 13 hours after an AI agent deleted and rebuilt part of its environment.
AWS provides critical infrastructure for large parts of the internet.
Even short failures can affect many websites and services.
Another outage in October knocked dozens of platforms offline for hours.
Amazon said the incidents were caused by user error, not by artificial intelligence.
It added that only one event affected customer-facing services.
The company has since introduced extra safeguards and mandatory peer review for sensitive changes.
The reports come as Andy Jassy pushes efficiency measures and job cuts.
Amazon confirmed 16,000 layoffs in January after earlier reductions.
Jassy has argued that AI will automate routine work and reshape the workforce.
Some cybersecurity experts question Amazon’s explanation.
They say AI systems can act faster than humans and may lack full context for complex environments.
That can increase the risk of unexpected actions.
Amazon insists its AI tools remain under human control and require permission for major changes.
The incidents have renewed debate about relying on AI to manage critical infrastructure.
